FAQs
General
Can I test ride a Stator Bike?
Absolutely! Contact us to arrange a test ride at our showroom at 186 New Cleveland Road, Tingalpa 4173. Alternatively, you can pop into one of our retailers. You can find a list of our retailers here.
Are Stator Bikes legal to ride in Australia?
Yes! Each bike is restricted to 25km/h maximum as per Australian regulations. However, each state has different requirements for electric/power assisted bikes and their definitions so it is important to check and be up to date with your state’s laws as they are prone to regular updates and changes. Failure to follow these or exceeding the 25km/h maximum speed will result in personal endangerment, a fine, and possible prosecution.
Where can I buy a Stator Bike?
You can purchase from our online store, visit us in our showroom at 186 New Cleveland Road, Tingalpa 4173, or visit one of our retailers. You can find a list of our retailers here.
When can I use my bike's throttle?
The bike’s throttle can only be used on private property and need to be isolated in public. Refer to your state’s regulations for more information.
Do I have to register an e-bike?
You do not need to register your e-bike, as they can be used as a normal bike. You must however ensure you are following all local road rules as if you were on a regular manual bike. However, we do advice that you register your bike on our website to keep a record of your bike’s serial numbers and details to support with warranty claims and tracking. To register your bike, click here.
product information
What is the range for a Stator bike?
The range can vary depending on various factors, including rider weight, terrain, throttle usage. But the estimated range on a full charge is up to 90km for all bikes, and up to 150km for the Scout X2
How fast can your bikes go?
All bikes comes restricted to 25km/h out of box to comply with Australian regulations. The bikes can be unlocked for private property use, and they can reach:
Cub S, Scout S, Swell: Up to 40km/h
Cub Pro, Scout Pro: Up to 50km/h
Scout Pro X2: Up to 60km/h
What comes included with a Stator bike?
Each Stator bike comes with a thumb throttle, foot pegs, rear rack, and mudguards included. The Swell range comes included with the thumb throttle only. Each bike also comes with the battery charger, bell, a tool kit that contains all the tools required for assembly, and a small bottle that looks like nail polish but is actually paint to help cover any minor scratches you may get.
How much do the bikes weigh?
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What is your bike's capacity limits?
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Why do bikes not ship already built?
Our bikes are shipped partially built to help keep the bike as secure and compact as possible during the shipping process both to us and to you to avoid damage, greater shipping costs and difficulties. The assembly required is to attach the front wheel, handlebars, pedals, headlight, and rear rack and foot pegs if wanted. A tool kit is included in your order with all the tools you will need, and you can find a “How to Build” video for your bike on our YouTube channel, as well as in your order confirmation email.
Does the battery come fully charged?
No, the best and safest way to store a battery is to have it at 20 – 40% charge. The first 3 charges will take about 6 – 8 hours to get your battery fully charged. These first charges help to fully optimise the battery cells. You can still ride between these cycles, it just helps to make charging quicker in the future and the battery % reading the most accurate.
Shipping and delivery
Do you offer in-store pickups for orders?
Of course! Dependant on stock numbers, feel free to visit out showroom to purchase and take home your bike. If ordering directly from the Stator website, contact our customer service team at hello@statorbikes.com.au to arrange in-store collection and we can have your bike built, charged and ready for you to ride out of the store at collection. We can also leave it in the box if it is easier for you to transport.
Do you offer express shipping?
We do not offer express shipping as our selected courier is one of the most express options available and they work tirelessly to get your bikes to you asap, however, there can still be instances of delays depending on location or route interruptions. You will be provided with a tracking link via email once your order has been shipped to see estimated times for when your bike will arrive
When will my order ship?
For all bikes marked in stock, your bike will be shipped out same day if ordered by 12pm AEST Monday – Friday. If the bike is marked as a pre-order or backordered, you will receive regular updates on when your bike is expected to arrive in our warehouse and when it can then be shipped out to you.
How long will delivery be for a bike?
Delivery times can vary depending on your location and unexpected delays with our courier, but we estimate:
East Coast Metro: 1 – 2 business days
East Coast Non-Metro: 2 – 5 business days
West Coast Metro: 3 – 5 business days
West Coast Non-Metro: 5 – 7 business days
Rural: 5 – 7+ days depending on location
Do you deliver to your P.O boxes?
Unfortunately we are unable to deliver bike orders to P.O boxes due to the nature and size of the bikes and they will need to be signed for. Exclusively accessories can be delivered to P.O boxes.
Who do you use for shipping?
We primarily work with Team Global Express, however we also look at alternative options depending on location, cost and delivery time to keep the cost of shipping as low as possible for each area of Australia.
warranty
What is your warranty period?
Our warranty period is 2 years on new Stator Bikes electric bike models, 6 months on products sold as “ex-demo” or “refurbished” items, and 3 months on any parts and accessories. Please see our warranty page for more information.
Is a flat tyre covered under warranty?
Wear and tear items such as tyres, tubes, bearings, brake pads, and discs are not covered under warranty.
How do I put in a warranty claim if I purchased from a retailer?
If you purchased your bike from a retailer, you will need to get in touch with them to organise a warranty claim. They will then coordinate with us for next steps. For more information, visit our warranty page.
Does my warranty transfer if I sell my bike within the warranty period?
Yes, but your bike must be registered on our website so claims and ownership timeline can be tracked. To register your bike, click here.
returns policy
What is your return policy?
We offer a comprehensive 30-Day Return Guarantee, which is protected under Australian Consumer Law. Please note that changes of mind are not covered by this guarantee for return or refund. Items must be in their original “unused” condition and packaging. To see our full return policy, visit our refunds and returns page.
How can I arrange a return?
If you’re looking to return an item, get in touch with our customer service team at hello@statorbikes.com.au with your name, order number, product purchased and the reason why you are wanting to return it. Once your return request has been approved, a member of our team will provide the correct return address. We will also inform you whether you are responsible for any shipping costs, as in some cases, these may not be covered by Stator Bikes. If you are returning an item of significant value, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item. Once it has been received and checked at our headquarters, a refund will be issued via your original payment method.
How do I arrange a return if I purchased my bike from a Stator retailer?
You will need to get in touch with the retailer you purchased your bike from to arrange a return with them. The retailer will coordinate with us if needed during the return process.
I want to cancel my order, how long so I have to do so?
Any order cancellation requests must be submitted within 24 hours of the order confirmation to avoid penalty. If it is submitted after 24 hours or once the order has been shipped, orders can be subject to delivery costs unless under extenuating circumstances discussed with the team. We also offer a 15 day change of mind policy. Any products being returned must be unused and in their original packaging and will incur a delivery fee.
Do you offer exchanges?
We offer exchanges only for items deemed defective or damaged beyond reasonable repair. We do not offer exchanges or refunds for items due to a change of mind. Please be aware that by purchasing and operating a Stator Bikes product, you agree to abide by our Terms & Conditions, as outlined in our Terms of Service. If you have any questions or uncertainties, don’t hesitate to contact us at hello@statorbikes.com.au
repairs and maintenance
Where can I take my Stator bike if I need any repairs?
For bikes purchased directly from Stator Bikes:
If you experience any issues with your bike that require support, repair, troubleshooting or parts, please send an email with the details to service@statorbikes.com.au. If your issues can also be shown through a photo or video safely, please attach them to your email for our team to look at. From here, our team will assess and determine if your bike will need to be brought to a technician for repairs.
For bikes purchased directly from a Stator retailer:
You will need to get in touch with the retailer you purchased your bike from. Our retailers offer repair services so you will be able to organise with them to take your bike in if needed. The retailer with coordinate with us directly if needed.
Where can I get spare parts for my Stator bike?
We have some spare parts available on our website to purchase at any time under our Components page. If you requrire a part that is not on our website, get in touch with us to check availability.
Do e-bikes require regular maintenance?
Electric bikes require an annual service, or by a per 500km depending on which is reached first.
Can I arrange a repair for a non-Stator bike with you?
Our team can only offer repairs on Stator Bikes.
payment
What payment methods do you accept?
Credit/Debit Card (Visa, Mastercard, American Express, UnionPay, Discover), PayPal, and direct bank transfer.
Do you accept PayPal?
Stator Bikes accepts PayPal payments.
Do you accept AfterPay/ZipPay, payment plans or financing?
We do not accept AfterPay/ZipPay.