At Stator Bikes, we stand behind every bike we sell. Our warranty is designed to give you genuine peace of mind, backed by Australian Consumer Law and our own commitment to quality.

Warranty Periods

The following warranty periods apply from the date of original purchase:

What Is Covered

Our warranty covers the following:

•     Manufacturing faults, defects, and component failures under normal use

•     Structural defects in the frame, motor, battery, controller, and electrical system

•     Original purchasers only — proof of purchase (receipt) must be presented

What Is Not Covered

The following are excluded from our warranty:

•     Damage or failure resulting from misuse, abuse, or freestyle/stunt riding

•     Failure to follow the maintenance schedule outlined in your owner's manual

•     Damage caused by water ingress, natural disasters, fire, or flood

•     Damage caused by foreign objects or debris

•     Incorrect fitment, improper assembly, or DIY installation errors

•     Damage sustained during shipping (we recommend freight insurance at checkout)

•     Normal wear and tear items: tyres, tubes, brake pads, discs, bearings, cables

•     Modifications or alterations using non-original parts — this voids your warranty immediately

•     Stator Bikes components used on non-Stator-branded products (e.g. batteries fitted to custom builds)

•     Claims from anyone who is not the original purchaser

•     Claims made outside the applicable warranty period

•     Products won through competitions, giveaways, or promotional prizes

•     Return shipping packaging required to send items back to us

How We Resolve Warranty Claims

Once our Tech Team has assessed your claim, we will take one of the following steps depending on the nature and severity of the issue:

•     Ship a replacement part directly to you at no cost, where a manufacturing fault is confirmed

•     Refer you to one of our authorised service centres, a local bike shop, or a qualified technician, where hands-on diagnosis or component installation is required

•     Arrange collection and return of the bike to us at our expense in serious or exceptional cases

Safety & Modifications

For the safety of all riders, any modification, alteration, or installation of non-original parts — including but not limited to the battery, motor, controller, throttle, suspension, or braking system — will immediately void your warranty. Stator Bikes accepts no liability for issues arising from such changes.

Australian Consumer Law

Our warranty is provided in addition to, and does not exclude, your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.